Frequently Asked Questions

3D printing is a process in which hot plastic is built up in very small layers. Slowly the layers stack one on top of the other until they eventually form complete sculptures. 

For our home decor products, which won’t be handled much besides being moved around different spots in the house, they are plenty strong. As long as you treat the designs with care, they should hold up very well indoors. Like any item, dropping it or accidentally brushing it while walking by can cause smaller, more fragile limbs to snap. 

Currently we do not have a public storefront. Purchasing online is the only way to get a hold of one of our products. 

We do not take custom order requests. The listings in our shop are the only merchandise we offer.

We use different plastic formulations for different designs. We take into account how the light will play off of a design and choose a white that complements the highlights and shadows that will shine through. There are also different thicknesses of plastic which make the same shade of white appear different. Because of these variables you might notice a different shade between one lamp design and another when the lamp is off. The lights will all pretty much look the same once the plastic is lit. 

The lamps emits light with an LED module that is rated for 20,000 hours. That means the light is expected to last 20,000 hours while on. There is no direct user-friendly way for a customer to change the module themselves. 

No, the plants in the listing pictures are for demonstration only, we do not offer them for sale. 

We offer returns for the USA only, there are no returns offered for international customers.


For US customers:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need proof of purchase.

To start a return, you can contact us at help@staticgaze.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

We do not offer exchanges but please contact us if you have any problems with your order. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 10 business days for your bank or credit card company to process and post the refund.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). 

All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. After processing, all USA orders should arrive in 1 to 7 business days. We offer free shipping on all items via USPS Priority Mail & First Class Packages.  For international orders the shipping will take approximately 4 Weeks for the completion handling.  International shipping carriers will vary.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at help@staticgaze.com with your name and order number, and we will look into it for you.

Track Your Order 

No, we do not offer local delivery or in-store pickup. As of now our products can only be purchased online.

We offer international shipping to select countries starting at $15.99. International shipping may take approximately 4 Weeks from the date of finished product.  It is the responsibility of the purchaser to pay all applicable taxes and duties (VAT, GST, etc...) that their governing body requires in order to release and process their shipment into their country.